Pilgrims Bay Survey

1: Please rate the ease of reading this site.

Poor

Average

Good

Excellent

2: Please rate the clean layout of this site.

Poor

Average

Good

Excellent

3: Please rate the degree to which the number of steps to get where you want is acceptable.

Poor

Average

Good

Excellent

4: Please rate the ease of navigation on this site.

Poor

Average

Good

Excellent

5: Please rate the speed of loading the pages on this site.

Poor

Average

Good

Excellent

6: Please rate the reliability of site performance on this site.

Poor

Average

Good

Excellent

7: Please rate the usefulness of search results on this site.

Poor

Average

Good

Excellent

8: Please rate the organization of search results on this site.

Poor

Average

Good

Excellent

9: Please rate the thoroughness of the product/service descriptions on this site.

Poor

Average

Good

Excellent

10: What is your overall satisfaction with this site?

Poor

Average

Good

Excellent

11: How well does this site meet your expectations?

Poor

Average

Good

Excellent

12: How does this site compare to your idea of an ideal website?

Poor

Average

Good

Excellent

13: How likely are you to return to this site?

Not very likely

Likely

Very likely

14: How likely are you to recommend this site to someone else?

Not very likely

Likely

Very likely

15: How likely are you to make a purchase from this company?

Not very likely

Likely

Very likely

16: How likely are you to contact a representative?

Not very likely

Likely

Very likely

17: How frequently do you visit this site?

18: How did you arrive at this site today?

	Search Engine (e.g., Google, Ask.com, Yahoo, etc.)
	Link from an advertisement on another site
	E-Mail link
	Typed in the URL (www.pilgrimsbay.com) into my address bar
	I have pilgrimsbay bookmarked as one of my "favorites"
	Other (Please Specify)

19: What is your relationship with Pilgrimsbay?

	Existing Customer
	Prospective Customer
	Vendor (Hotel/ travel agent)
	Employee
	Other (Please Specify)

20: Which of the following best describes your role in visiting this site?


	Business Man
	HR/Admin Manager of Company
	Corporate Executive
	Housewife
	Senior Citizen
	Honeymoon couple
	Student
	Foreign travel agent
	Hotelier
	Government official
	Student
	Other (Please Specify)

21: What is your primary reason for visiting the site today?

	Just browsing
	To Obtain specific information about new travel packages and services
	To search for pilgrimage packages
	To shop for religious products
	To do Price comparison with other websites
	To Take advantage of special offers which I saw offline
	pilgrimsbay is not the site I expected to be visiting
	Other (Please Specify)

22: What products/services are you interested in?

	Pilgrimage Packages
	Family holidays
	Corporate Tours, Honeymoons
	Religious products
	Online Donation
	Pind Dan
	Leisure holidays
	Other (Please Specify)

26: Were you able to find the information that you were looking for today?

27: If you have not been able to find the information you are looking for, what is it that you are unable to locate?

28: If you used this sites Search box today, which of the following describes your experience with the search?

29: What can Pilgrimsbay do to better help you accomplish what you came to the site for?

Any Suggestions / Comments

30: If you encountered any challenges in navigating the site which statement best describes the main issue?

	Could not get back to previous information
	Often felt lost, or didn't know where I was
	Links did not take me where I expected
	Links or labels are difficult to understand
	Too many links or navigation choices
	Had technical difficulties, (error messages, broken links)
	No difficulty
	Other

Security Code*
52446

Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.